Last Updated: [Insert Date]

Welcome to Sena Store! These Terms and Conditions govern your use of our website www.usmotorcyclesale.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Customers

Sena Store serves motorcycle enthusiasts worldwide (excluding certain remote areas and parts of Asia) who demand premium riding gear including:

  • Protective equipment (helmets, boots, body armor)
  • Performance parts (exhaust systems, engine components)
  • Riding apparel (base layers, casual clothing)
  • Technical accessories (audio systems, electronics mounts)

Our products are designed for riders who value quality, safety, and performance in their motorcycle gear.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but purchasing requires account registration. You must provide accurate information and keep login credentials secure.

2.2 Intellectual Property

All content on this site (logos, product images, descriptions) is owned by Sena Store and protected by intellectual property laws. Unauthorized use is prohibited.

2.3 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to access other users’ accounts
  • Use automated systems to extract data
  • Misrepresent your identity or location

3. Orders and Payments

3.1 Product Information

We strive for accuracy in product descriptions and images, but slight variations may occur. Technical specifications for items in categories like Engine, Drive & Transmission, and Electronics & Mounts should be verified for compatibility with your motorcycle.

3.2 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including:

  • Pricing errors
  • Suspected fraudulent activity
  • Shipping restrictions to your location

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For custom items from our Exhaust or Fairing & Fender sections, deposits may be required.

3.4 Pricing and Taxes

Prices are in USD. Customers are responsible for any customs duties, taxes, or import fees in their country.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL/FedEx 10-15 business days after shipping
Free Shipping Free (orders $50+) EMS 15-25 business days after shipping

4.3 Delivery Issues

While we partner with reliable carriers, delays may occur due to:

  • Customs processing
  • Weather events
  • Local transportation issues

Please contact the carrier directly for delivery inquiries once your order ships.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is unused with original tags
  • Original packaging is intact
  • Proof of purchase is provided

5.2 Non-Returnable Items

For safety/hygiene reasons, these cannot be returned:

  • Eyewear with opened packaging
  • Filters (air/oil)
  • Base & Mid Layers (intimate apparel)
  • Custom/special order items

5.3 Return Process

  1. Email [email protected] within 15 days
  2. Include order number and product details
  3. Pack items securely in original packaging
  4. Ship to our Philadelphia warehouse (address provided upon approval)

Note: Customers bear return shipping costs unless the return results from our error.

5.4 Refunds

Refunds are issued to the original payment method within:

  • 3-5 business days after we receive your return
  • Plus 3-10 business days for bank processing

6. Warranties and Liability

6.1 Product Warranties

Manufacturer warranties apply to items in categories like:

  • Brakes components
  • Batteries & Electrical systems
  • Engine parts

Warranty documentation is included with applicable products.

6.2 Limitation of Liability

Sena Store is not liable for:

  • Improper installation or use of products
  • Incidental/consequential damages
  • Product modifications by the customer

Our total liability is limited to the purchase price of the product.

6.3 Safety Notice

Motorcycle gear must be properly fitted and maintained. Always:

  • Follow manufacturer instructions
  • Inspect protective gear regularly
  • Replace damaged equipment immediately

7. General Provisions

7.1 Governing Law

These terms are governed by Pennsylvania law. Any disputes will be resolved in Philadelphia courts.

7.2 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

7.3 Contact Information

Sena Store
3029 Young Road
Philadelphia, PA 63463
Email: [email protected]

8. Rider’s Acknowledgement

By purchasing from Sena Store, you acknowledge that:

  • Motorcycle riding involves inherent risks
  • Proper gear selection and maintenance are your responsibility
  • You’ve read all product descriptions and compatibility information

Ride safe and enjoy the journey with quality gear from Sena Store!