At Sena Store, we’re committed to getting your premium motorcycle gear to you quickly and ensuring you’re completely satisfied with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your gear to you:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days delivery after shipping)
  • Free Shipping – via EMS for orders over $50 (15-25 business days delivery after shipping)

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your motorcycle gear. If you need to return or exchange an item, here’s how our process works:

Our Return Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible:

  • Items must be unused, in original condition with all tags attached
  • Original packaging and protective covers must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on:

  • Eyewear (opened packaging compromises product safety)
  • Filters (due to potential contamination risks)
  • Base & Mid Layers (intimate apparel for hygiene reasons)
  • Custom or special order items from our Exhaust or Fairing & Fender sections

How to Initiate a Return or Exchange

  1. Contact Us within 15 days at [email protected] with your order number and product details
  2. Complete the Return Request Form (template provided below) and include it with your package
  3. Pack Securely using the original packaging with all accessories and documentation
  4. Ship Your Return to our warehouse (address provided in your return authorization email)

Pro Tip: We recommend using a trackable shipping service for your return. Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Exchange Process

For exchanges of items like Audio & Speakers, Brakes components, or Casual Clothing:

  • Follow the standard return process
  • Clearly indicate your replacement item (including size/color if applicable)
  • We’ll cover the shipping cost for your replacement item

Damaged or Defective Items

If you receive a damaged or defective item from our Drive & Transmission, Engine, or Electronics & Mounts sections:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange a replacement or refund at no additional cost

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sena Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item to return/exchange: [Product Name from order]

Reason for return/exchange: [Please specify]

For exchanges, I would like to receive: [New Product Details]

My contact information:

Full Name: [Your Name]

Email: [Your Email]

Phone: [Your Phone Number]

I understand and agree to the terms of the Sena Store Returns & Exchanges Policy.

Best regards,

[Your Name]

Return Shipping Address

After receiving your return authorization, please ship your item to:

Sena Store Returns
3029 Young Road
PHILADELPHIA, US 63463

Have questions about our shipping or returns? Our gear experts are ready to help at [email protected].

Ride safe and ride satisfied with Sena Store!