At Sena Store, we stand behind our premium motorcycle gear and accessories. If you’re not completely satisfied with your purchase of Air & Fuel systems, Bike Protection gear, or any other product, we offer a straightforward returns and exchanges process to get you back on the road with confidence.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective covers must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Eyewear (opened packaging compromises product safety)
  • Filters (due to potential contamination risks)
  • Base & Mid Layers (intimate apparel for hygiene reasons)
  • Custom or special order items from our Exhaust or Fairing & Fender sections

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Complete the Return Request Form (template provided below) and include it with your return package.
  3. Pack Your Item securely in the original packaging with all accessories and documentation.
  4. Ship Your Return to our warehouse address (provided in your return authorization email). We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will process your refund or exchange:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Exchange Process

For exchanges of items like Audio & Speakers, Brakes components, or Casual Clothing:

  1. Follow the standard return process
  2. Clearly indicate the replacement item desired (including size/color if applicable)
  3. We will ship your replacement item once the return is processed

Damaged or Defective Items

If you receive a damaged or defective item from our Drive & Transmission, Engine, or Electronics & Mounts sections:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost to you

Return Request Form Template

Copy and paste this template into your email when requesting a return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sena Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item to return/exchange: [Product Name from order] Reason for return/exchange: [Please specify] For exchanges, I would like to receive: [New Product Details] My contact information: Full Name: [Your Name] Email: [Your Email] Phone: [Your Phone Number] I understand and agree to the terms of the Sena Store Returns & Exchanges Policy. Best regards, [Your Name]

Return Shipping Address

After receiving your return authorization, please ship your item to:

Sena Store Returns
3029 Young Road
PHILADELPHIA, US 63463

For any questions about our returns policy or process, don’t hesitate to contact our gear experts at [email protected].

Ride safe and ride satisfied with Sena Store!