Welcome to Sena Store’s FAQ section! We’ve compiled answers to the most common questions about our motorcycle gear, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact us.
About Our Products
Q: What types of motorcycle products do you offer?
A: We specialize in premium motorcycle gear and performance parts across multiple categories including:
– Air & Fuel systems
– Audio & Speakers
– Base & Mid Layers for riding comfort
– Batteries & Electrical components
– Bike Protection equipment
– Body and fairing parts
– Brakes and foot controls
– Drive & Transmission components
– And much more!
– Air & Fuel systems
– Audio & Speakers
– Base & Mid Layers for riding comfort
– Batteries & Electrical components
– Bike Protection equipment
– Body and fairing parts
– Brakes and foot controls
– Drive & Transmission components
– And much more!
Q: Are your products suitable for all types of motorcycles?
A: We carry products for various motorcycle types including dirt bikes, dual sports, and street bikes. Please check individual product descriptions for compatibility information or contact our support team for assistance.
Q: What brands do you carry?
A: We partner with leading manufacturers in the motorcycle industry to offer premium quality gear and parts. While our selection varies, we focus on performance-oriented, durable products that riders trust.
Ordering & Account
Q: How do I create an account?
A: You can create an account during checkout by selecting “Create an Account” or by visiting our account registration page. Having an account allows you to track orders, save preferences, and checkout faster.
Q: I forgot my password. How can I reset it?
A: Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
Q: What are your shipping options?
A: We offer two shipping methods:
1. Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
1. Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
Q: How long does order processing take?
A: All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some Asian countries and remote regions. International orders may be subject to customs fees, which are the responsibility of the recipient.
Q: How can I track my order?
A: All shipping methods include tracking. Once your order is dispatched, you’ll receive a tracking number via email to monitor your gear’s journey to your doorstep.
Q: What should I do if my package is delayed?
A: Shipping times are estimates and can occasionally be delayed due to factors beyond our control. If your package is significantly delayed, please check the tracking information first. If you need further assistance, contact our support team with your order number.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect your payment information. We don’t store credit card details on our servers.
Q: Why was my payment declined?
A: Payment declines can happen for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.
Returns & Exchanges
Q: What is your return policy?
A: We offer 15-day returns from the date of delivery. Items must be unused and in original packaging with all tags attached. Some items may be excluded – please check individual product pages for details.
Q: How do I initiate a return?
A: Please contact our customer service at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s).
Q: How long does it take to process a refund?
A: Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Q: Do you offer exchanges?
A: Currently, we don’t offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.
Contact & Support
Q: How can I contact customer service?
A: You can reach our rider support team at [email protected]. We typically respond within 24-48 hours during business days.
Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be addressed the next business day.
Q: Where is Sena Store located?
A: Our headquarters is located at:
3029 Young Road, PHILADELPHIA, US 63463
3029 Young Road, PHILADELPHIA, US 63463
Still have questions? Our rider support team is here to help! Email us at [email protected] and we’ll get back to you as soon as possible.